Repairs

Have you had an accident with your jewellery? 

Don't worry!!

Just follow these simple steps to book in a repair:

1. Email kayleigh@phatpoly.ie and make sure to attach a photograph of your piece of jewellery so I can see the area that requires attention. 

2. You'll receive a repairs quote and if you are happy to go ahead with the repair you would just need to return your Pol's to my studio via mail at the cost of the customer. I always ask that you make sure the parcel is packaged securely to ensure a safe journey- and with a note of your contact details inside so I know who to chat to!

3. I’ll let you know as soon as I have received the package and will be in touch to take payment for your repair, either via email invoice, via PayPal request or Revolut request before I get to work.

4. Once I have processed your repair, this will be safely returned to you at an address of your choice for a small cost to cover postage or you can collect in-store from the CC Creatives Gift Shop for free if you live in Waterford. Woohoo!!