Delivery Info

DELIVERY

Worldwide shipping is available on all orders using An Post Postal Service.

All orders are dispatched within 2 business days and price of delivery is calculated at checkout. Standard or Registered Post is offered.

Free local collection also available in Waterford City from the CC Creatives Shop, 87 Meaghers Quay.

You may be required to pay additional import duty or VAT upon receipt of your order. This will depend on the destination country and is not included in the final shipping costs.

RETURNS & EXCHANGES

Due to health protection and hygiene reasons I cannot accept returns on earrings. 

If your jewellery arrives damaged due to transit, I will endeavour to replace the broken piece. Please email kayleigh@phat.poly.ie for the return address. 

Repairs for items that broke at no fault to the customer within 14 days of receiving will be repaired/replaced at no cost. Anything after 14 days will be reviewed on a case by case basis and the customer must pay shipping for the return of the item in need of repair/replacement.

This does not affect your statutory rights.

REPAIRS

I understand that accidents do happen and I want your Phat Poly jewellery to last a very long time so please get in touch via the Repairs link on the home page. Repairs will be reviewed on a case by case basis and invoiced accordingly. Shipping is at the cost of the customer.

 
SUSTAINABILITY

I try to use recyclable packaging as much as possible.

I also reuse packaging – If you receive your order in bubble wrap or a delivery box that has been shown a bit of love please know that when I receive packaging from my own orders - if I can use it again, I do!!