Delivery Info

DELIVERY

Worldwide shipping is available on all orders using An Post Postal Service.

All orders are dispatched within 3 working days and price of delivery is calculated at checkout. Standard or Registered Post is offered.

Free local collection also available in Waterford City from the CC Creatives Shop, 87 Meaghers Quay.

You may be required to pay additional import duty or VAT upon receipt of your order. This will depend on the destination country and is not included in the final shipping costs.

 RETURNS & EXCHANGES

I am happy to accept returns or exchanges if the item is still in brand new condition and have not been worn. This will be reviewed on a case by case basis. Please email kayleigh@phat.poly.ie for the return address within 14 days of receipt.

The return shipping cost will be the responsibility of the buyer. Once I have received the item, exchange or refund will be arranged.

Please note items that have been worn cannot be returned due to hygiene reasons. This includes any items that may have broken after numerous wears as the wearing of the earrings and care simply become the responsibility of the owner.

Returns for damaged earrings are accepted within 14 days of purchase and I will remake you a new pair of the same style and send them to you. Please email kayleigh@phat.poly.ie for the return address.

REPAIRS

I understand that accidents do happen and I want your Phat Poly jewellery to last a very long time so please get in touch via the Repairs link on the home page.

 
SUSTAINABILITY

I try to use recyclable packaging as much as possible.

I also reuse packaging – If you receive your order in bubble wrap or a delivery box that has been shown a bit of love please know that when I receive packaging from my own orders - if I can use it again, I do!!