Policies
Things to Note:
All my earrings are carefully and lovingly handcrafted – this is what makes them so special!
As they are handmade, please note that there may be blemishes or slight imperfections – this is the nature of handmade products and I promise that it does not impede on their quality. I try my absolute best to minimise this.
Exact colour of earrings may vary from what is shown in photo due to your screen settings.
I am constantly working to improve my processes and ways of making my products and promise you that every piece is inspected prior to being sent out.
SHIPPING
All orders are shipped within 2 working days - and that's a promise!
I use An Post standard mail which is not tracked. Should you wish to use tracking registered post is available upon checkout.
DELAYED POST
In the unlikely event that your order is delayed please get in touch via email to kayleigh@phatpoly.ie and I will investigate immediately. Each query will be dealt with on a case by case basis.
RETURNS
Due to health protection and hygiene reasons I cannot accept returns on earrings.
If your jewellery arrives damaged due to transit, I will endeavour to replace the broken piece. Repairs for items that broke at no fault to the customer within 14 days of receiving will be repaired/replaced at no cost. Anything after 14 days will be reviewed on a case by case basis and the customer must pay shipping for the return of the item in need of repair/replacement.
This does not affect your statutory rights.
REPAIRS
I understand that accidents do happen and I want your Phat Poly jewellery to last a very long time so please get in touch via the Repairs link on the home page. Repairs will be reviewed on a case by case basis and invoiced accordingly. Shipping is at the cost of the customer.
Let customers speak for us
from 147 reviewsAbsolutely fabulous! Beautiful mix of colours with a perfect pop of gold. Look good enough to eat. Very well made and lightweight, I wear them all day. Get tons of compliments on them!
I got the dark green ones and they are a beautiful and unique staple earring! Exactly like in the picture and well made. Love wearing these with simple colours or the same green. Obsessed.
I love these! They really catch the light.
A great pair of zoomerings ;)
These are the perfect size and design earrings for every day wear and a little subtle hint of the leopard print in lovely colours! Love them
Nabbed my... 5th? pair of phat poly's in the sale last week. Studded leopard perfection. Thank you for making amazing earrings <3
This is my 2nd pair of these fab earrings....bought first pair at thr Gifted Fair in RDS mast year, and got the second pair online as a Christmas gift. They are funky and unusual and myself and my wife love them!
These earrings are so light. Beautifully sparkly & festive.
Totally fabulous, not heavy and really fun to wear.
Bought these for my Mom and she absolutely loves them! The packaging is gorgeous and quality of the earrings is great. They're so fun and bring a smile to people's faces when they see them. Thanks a million! I'll definitely be buying from you again.
Fan earrings for my daughter. I know she will love them . Beautifully made .
Could not be happier with these little Ghosties!
They are even more gorgeous in real life.
So well made, so cute, & so light to wear. I am utterly in love with them!
I've always had problems wearing drops & bigger earrings because of the weight, but Phat Poly earrings are incredibly lightweight. This is my 2nd pair!
Kayleigh's attention to detail, & customer care are second to none. Love, love, love this brand. ❤️
These earrings are so cool!!! I love them x
So cute and fab quality! Such comfortable earrings to wear, you'd forget you're wearing them until you get an inevitable compliment! great packaging and prompt shipping!
Kayleigh's Halloween collections are my favourite each year, and delighted to finally add a pair of ghosties to my own jewelry box.
I asked Kayleigh to put hooks instead of studs on my pair of Jack & Sally earrings. Kayleigh was more than happy to help and I am absolutely delighted with my fab earrings! I have received so many compliments when wearing them!